Account Executive (Mid-Market)

Ada in Remote (US)

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.

Ada is an AI-powered Automated Resolutions Company. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide.

For more information, check us out on ada.cx, Brands Talk podcast series , our blog , LinkedIn , Betakit , and BuiltIn .

Our Mid-Market sales team comprises Account Executives who are results-driven, collaborative, and hungry to succeed. Working closely with Sales Development Representatives, they’re responsible for the full sales cycle, from outbound prospecting to closing new business. Ada’s Account Executives are dedicated to building strategic relationships across the entire organization including Solutions Consulting, Professional Services, Partnerships, and CX Services.

Conversational AI is changing the way people interact with the businesses and brands they love every day. If you are looking for an opportunity to work with the most exciting brands and help create this future, then we want to hear from you. You will be backed by an incredibly intelligent and hardworking team, a supportive and caring organization and North America’s most prestigious investors.
About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

    • You have 3+ years of Account Executive experience selling B2B SaaS solutions into Mid-Market accounts.
    • Demonstrated experience prospecting and building pipeline in a competitive market. Previous experience in a BDR/SDR role is an asset.
    • You have consistently managed $600K+ ARR new business territory and have a track record of exceeding quota.
    • You thrive in a fast-paced environment and you enjoy being a team player to those around you.
    • You have strong sales acumen, executive presence, effective time management and organization skills.
    • You are open to travel for client visits.
    • Become a product expert and build demos for clients in the first month.
    • Drive 30% of your own pipeline alongside the partnership team.
    • Hit ramp quota within the first 3 months.
    • Partner closely with Solutions Consulting and Professional Services teams to scope customers desired business outcomes and present custom demonstrations.
    • Provide mentorship and collaborate with Sales Development Representatives to strategically drive pipeline within the designated territory.
    • Competitive salary and generous stock option plan
    • Unlimited vacation
    • Wellness account
    • Extended health coverage
    • Dental/optical/travel insurance
    • Life insurance
    • Employee and family assistance plan
    • Flexible work schedule
    • Remote-first, In-person friendly work environment with WFH budget
    • In-house social worker
    • Paid parental leave for Canadian and U.S. residents
    • Development opportunities

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