Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.
About the team
An Account Manager at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers. Serving as a consultant to the client, the AM will show the value of what's possible through the implementation of the Dialpad product suite.
The AM will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
As a member of the Sales organization, the AM will carry a revenue quota and will report directly to the Director of Account Management.
What you'll do as a Mid-Market Account Manager
- Focused on a portfolio of Mid-Market customers, the Mid-Market AM will own the sales process from start to finish. You will work closely with Sales Managers and Sales Engineers to grow our existing customer base.
- Work leads and generate pipeline.
- Achieve or exceed quarterly revenue goals.
- Create an account plan for how you will achieve your quarterly goals
- Build talk tracks to align with specific client use cases
- Develop a contract strategy within assigned accounts to maximize return
- Serve as a Dialpad expert and become a trusted advisor and resource for your customers
- Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad
- Partner with Customer Success to drive adoption
- Cultivate relationships with our customers to gain insight into customer strategy and expansion plans
Skills you will bring
- 5-7 years of sales experience in an ever-changing environment
- Proven success in meeting and exceeding revenue targets
- Passionate about providing a top notch, best in class customer experience
- Strong presentation, meeting facilitation, and written communication skills
- Comfortable analyzing and understanding data
- Excellent time management skills with the ability to track numerous details
- Willingness to travel to customer locations or events as needed
- Preferred expertise in SaaS sales
- Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
- Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
- Ability to communicate, present and influence key stakeholders
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.