Associate Customer Success Manager

Your Mission At UiPath, we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. We make software robots, so people don’t have to be robots. Would you like to be part of this journey? Role: Associate Customer Success Manager Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. As an Associate Customer Success Manager (CSM), you will work with stakeholders across all parts and levels of our customers’ business to drive increased adoption of UiPath, and to improve the overall quality and maturity of their use of UiPath. Your end goal is to ensure the customer is adopting UiPath well, self-sufficient, and realizing business value from UiPath. You will work closely with UiPath’s Sales Executives, Renewals Specialists, and other teams across the organization to deliver enablement and program support to our customers. What you'll do at UiPath Help onboard new customers and maintain a cadence of regular customer engagement and share relevant content to ensure successful adoption and prevent churn risk Collaborate closely with Sales & Presales teams to scale and grow customers, ensuring that they are achieving real value from the UiPath business automation platform Proactively suggest solutions to common customer challenges and escalate as needed to ensure their needs and issues are addressed Host webinars and “Customer Connect” events Coach customers on UiPath best practices so they become increasingly self-sufficient Regularly identify and develop new opportunities for UiPath that drive adoption and align to customers’ business needs and strategic goals Help drive customer references and case studies What you'll bring to the team 0 - 2 years of working experience Bachelor degree holder Currently based in & eligible to work in Singapore Strong analytical and problem-solving skills Fluent written and spoken English language skills are required Strong communication, interpersonal skills and presentation skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Have taken courses in, or have basic knowledge, or practical experience in enterprise software like UiPath, SAP, Salesforce, or other RPA, ERP, BPM, or CRM platforms is a plus Relevant work experience in a customer support, customer success, account management, or consulting is a plus Event management experience is a plus Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ talentacquisition@uipath.com and let us know how we may assist you. 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Help onboard new customers and maintain a cadence of regular customer engagement and share relevant content to ensure successful adoption and prevent churn risk Collaborate closely with Sales & Presales teams to scale and grow customers, ensuring that they are achieving real value from the UiPath business automation platform Proactively suggest solutions to common customer challenges and escalate as needed to ensure their needs and issues are addressed Host webinars and “Customer Connect” events Coach customers on UiPath best practices so they become increasingly self-sufficient Regularly identify and develop new opportunities for UiPath that drive adoption and align to customers’ business needs and strategic goals Help drive customer references and case studies 0 - 2 years of working experience Bachelor degree holder Currently based in & eligible to work in Singapore Strong analytical and problem-solving skills Fluent written and spoken English language skills are required Strong communication, interpersonal skills and presentation skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Have taken courses in, or have basic knowledge, or practical experience in enterprise software like UiPath, SAP, Salesforce, or other RPA, ERP, BPM, or CRM platforms is a plus Relevant work experience in a customer support, customer success, account management, or consulting is a plus Event management experience is a plus