Business Intelligence Analyst

Asapp-2 in Bangalore

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

As a member of the Customer Success Insights team, the BI Analyst is accountable for working with the BI Manager and greater Customer Success team to help address Internal and Client facing Business Intelligence, Reporting, and Data Analysis needs. To achieve these aims, the BI Analyst must partner with the BI Manager and Customer Success Managers to produce actionable, accurate, and reliable data views that are easy to access and understand. Additionally, the BI Analyst will help educate and train ASAPP users/clients to use the ASAPP Historical reporting tool for the purpose of analysis and data exploration.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-PR1 #LI-Hybrid
    • Develop reporting and dashboards to help drive key business decisions
    • Create data processes from intake/import through final reporting and analytics
    • Produce ad hoc reporting and analyses as needed
    • Mentor and train users on best practices on our reporting systems and overall data integrity
    • Maintain and empower ASAPP’s reporting suite to empower customers and internal staff efficient visibility to business impact, trends, problems, and opportunities
    • Act as a data subject matter expert by mastering, documenting, and training internal and external customers on the ASAPP data schema, insights tools, and reports
    • Execute data visualization best practices in enterprise reporting templates, custom reports, and performance summaries
    • Perform high priority ad hoc queries to answer business questions not answered by existing reports and teach internal and external users to fish on their own
    • Assist Customer Success team in the submission and tracking of DI requests, issues, and strategic initiatives (enhancements, bugs, tooling) and partner with the BI Manager on the prioritization, delivery and communication
    • 3-4 years of Business intelligence and data analysis experience, preferably in a SaaS environment
    • Experience creating BI data models, reports and dashboards, preferably in Qliksense/Sisense/Tableau
    • Working knowledge of industry standard Data Infrastructure (e.g. Warehouse, BI, Analytics, Big-Data, etc.) tools and knowledge of database design techniques
    • Advanced SQL capabilities and experience working with extremely large, diverse data sets with complex business rules
    • Expert knowledge of Excel, with experience using Power Query, Power Pivot
    • Demonstrated experience and ability to work with business users to gather requirements and manage scope
    • Knowledge of best practices and automated techniques for data quality assurance
    • Tremendous attention to detail with the ability to quickly switch from macro to micro analysis and unwavering focus on ensuring data accuracy
    • Strong communication and presentation skills with the ability to present results of analysis to business and technical customers and communicate in a courteous, tactful, and concise manner
    • Strong problem-solving and trouble-shooting skills with enthusiasm and desire to thrive in an atmosphere of constant change
    • Highly driven self-starter who seeks continuous improvements in existing processes and keeps up to date with the latest updates and improvements in the systems we use
    • Demonstrated ability to roll-up sleeves and work in a hands-on capacity
    • Ability to maintain a fun, casual, professional and productive team atmosphere
    • Fluency in Microsoft Office, especially Excel and PowerPoint
    • BA/BS degree or higher, preferably in MIS, Decision Science, Computer Science, or a related field
    • Experience with a variety of BI tools from which you can convey strengths and weaknesses
    • Digital analytics: implementation, tooling, metrics, variables, properties
    • Implementing analytics solutions in an Enterprise environment
    • Creation of extension objects using BI solution APIs
    • NLP or Conversational AI data
    • Mac, Slack, Confluence, and JIRA
    • Expertise in data extraction, manipulation, and analysis platform such as R, Python, Talend, and/or Redshift – we use Python and R internally
    • Competitive compensation
    • Stock options
    • ICICI Lombard General Insurance LTD
    • Onsite lunch & dinner stipend
    • Connectivity (mobile phone & internet) stipend
    • Wellness perks
    • Mac equipment
    • Learning & development stipend
    • Parental leave, including 6 weeks paternity leave
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