Clinical Education & Onboarding Manager

Annalise in Sydney, Australia

As part of the Commercial team, you’ll be helping commercial AI tools that will support clinical diagnosis.

Why join us?
💜 Do work that matters. We’re pioneering AI software that will help diagnose medical images and raise the standard of healthcare for millions of people every day.
🌏 Well-funded and global. annalise.ai has a global presence across APAC, EU and US regions. We’re backed by I-MED radiology and harrison.ai (raised Australia’s largest Series B of $129m in 2021).
🌟 Work with a bunch of awesome, genuine people who are passionate about what they do.
💻 Flexible and remote-friendly working
🚀 Make an impact . You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
🌱 Grow your career with us. We’re big believers in lifelong learning. You’ll be given a $1000 personal L&D budget, access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career.
🙌 Generous parental support including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing.
🌈 Do your best work and have fun doing it with unlimited well-being leave, monthly meditations, inclusive team events, and lots more!

Note: We support remote working for this role to be based anywhere in Australia. Travel is required for this position, up to 30%. #LI-MK

About your role
The Clinical Onboarding Specialist is responsible for ensuring our customers have a seamless first time experience with our products. Reporting to the Director of Customer Success, the person in this role will develop our online resource centre and Learning Management System to help provide a self-serve model for new and existing customers. Outside of this, the role will also provide on-site and remote support for new customers.
What we’re about
We're problem solvers, redefining what’s possible in medical imaging through AI Technology. Our mission is to raise the standard of healthcare for millions of patients every day.

Yes, we’re a technology company and yes, we’re leveraging the latest AI technologies, but people are at the heart of everything we do.

annalise.ai was formed in early 2019 through a unique partnership between harrison.ai and Australia's largest medical imaging service provider, I-MED Radiology Network. Since then, we’ve scaled rapidly and we’re focused on creating AI solutions that help radiologists diagnose medical images.

Our first product, the world's most comprehensive AI clinical decision-support solution for chest x-rays, is already in made available to 1 in 4 radiologists in Australia and rolling out to hundreds more. This solution is capable of detecting 124 findings and was recently featured in a peer-reviewed publication, Lancet Digital Health journal.

And we’re just getting started.

Help us shape the future of AI in medical imaging. And most importantly, help us make a real difference in people’s lives.

What’s next?
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance or would like to note which pronouns you use at any stage of our hiring process, just contact us at accommodations: people@annalise.ai. We look forward to hearing from you.
    • Create a globally consistent onboarding program for new customers, including the creation of a resource centre and/or LMS platform to help provide streamlined resources and support for new users;
    • Collaborate with stakeholders across the business to identify and develop multimedia resources to drive successful onboarding of new users;
    • Deliver client specific product training for new customers and provide onsite support to coincide with go live of new installations;
    • Provide product demonstrations as part of product training and regular touch points with customers post sale;
    • Create and roll out an Internal Excellence Training program to support continuing education for internal Customer Success Team;
    • In collaboration with the Product Management team, gather customer insights and feature requests to guide product roadmap changes and feature requests;
    • Travel is required, up to 30%.
    • Understanding of clinical workflows having worked with clinicians in a similar healthcare role;
    • Technical proficiency with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards);
    • You can communicate effectively across a diverse range of customer stakeholders, including Clinicians and IT specialists; and
    • Bachelor Degree level education in Medical Imaging, Healthcare IT or equivalent.
    • Excellent professional communication and presentation skills (both verbal and written) via phone, email and in person;
    • Proven ability to manage multiple projects and meet deadlines;
    • Previous Sales or Customer Success experience within the healthcare industry; and
    • Strong analytical, problem-solving, written and verbal communications skills.

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