Community Marketing Manager(Remote, US)
Levelai in Remote, United States
Company Description:
Are you interested in the next generation of Artificial Intelligence and Natural Language Processing? Then, read on. Level AI is on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.
Join us in our quest to equip call centers with cutting-edge AI technologies so that they can put the human back into the customer care experience.
Level AI ( https://thelevel.ai/ ) is a hyper-growth, series B, Silicon Valley-based startup backed by Battery Ventures. We’ve assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
Job Overview: We are seeking a dynamic and experienced Community Marketing Manager to join our team. As a Community Manager, you will be responsible for building and managing different communities of users, customers, and prospects. You will play a critical role in creating engagement and driving acquisition and adoption of our AI software for contact centers.
Responsibilities:
- Build and engage communities of contact center and VoC leaders comprised of users, customers and prospectsDefine those communities.
- Develop roadmap, success metrics and execute on each of these communitie’s strategies.
- Design and lead marketing activities and initiatives that bring value to each community at hand and drive community growth and engagement.
- Spearhead series of virtual events: set themes, recruit guest speakers to engage the community, share best practices and drive adoption (users) or curiosity (prospects) of our product
- Plan and execute on in-person events that generate education and demand for our product.Plan , create, source compelling and quality content for the community.
- Identify and recruit customer champions and build a customer advocacy program.
- Moderate, listen and engage regularly with the community members, providing them with any support and resources they need
- Build and engage the community on social media, slack channels and other relevant media
- Measure and analyze the effectiveness of community initiatives and adjust strategies as needed
Qualifications:
- Bachelor's degree in marketing, communications, or a related field
- 3+ years of experience in community management, social media, or related roles
- Track record of building communitiesStrong communication skills, including excellent writing and editing skills
- Experience creating and executing community engagement strategies
- Ability to work independently and manage multiple projects simultaneously
- Strong analytical skills and ability to measure the effectiveness of community initiatives
- Experience in the SaaS industry, specifically in the contact center space, is a plus
- If you are passionate about building and nurturing communities, have experience in the SaaS industry, and want to work with a dynamic and innovative team, we encourage you to apply for this exciting opportunity.