Customer Onboarding Manager
Tessian in UK - (Remote / London Office)
Tessian
Tessian protects every business’s mission by securing the human layer 💫
We're building intelligent security that works for human beings as they are , not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here .
Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.
Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in London, San Francisco, Boston, and Austin, and London, and is one of the Top-3 2021 Best Places to Work for Women .
We can hire this position remote, hybrid or office based for people already based in the UK. Unfortunately we cannot offer visa sponsorship or relocation for this position.
Customer Onboarding at Tessian
As an Onboarding Manager you’ll play a critical role at Tessian. Externally you’ll be responsible for setting customers to succeed with Tessian by building long lasting customer relationships and driving the adoption of Tessian’s solutions against desired customer outcomes. Internally, you’ll align with both commercial and technical stakeholders, partnering with Sales, Customer Success, Product and eng to champion customer requirements.
You'll be a critical problem-solver with previous experience in a client facing role able to collaborate with both technical and non-technical stakeholders across a range of seniority. You’ll be high energy, organised and have amazing communication skills with experience in working in B2B SaaS technology and a strong desire to further your craft.
You’ll be responsible for managing projects end to end, owning the relationship with customers during the onboarding period and helping them fully adopt Tessian as part of their security stack. You also support the delivery (and adoption) of complex new product functionality to our customers and develop collateral and customer facing documentation to support our product enablement initiatives.
Responsibilities:
Manage the customer onboarding experience end-to-end - keeping track of deployments and working to highlight and mitigate risks.
Lead customers through project milestones resolving issues and identifying sticking points.
Engage with senior customer stakeholders and individual business users to understand and help them achieve their business goals
Develop tools and customer facing documentation to accelerate deployment and adoption for customers
Own internal projects to optimise processes and our customer onboarding approach
Qualifications:
An enthusiastic self-starter, comfortable working both independently and in a team setting.
You’ll have a track record of successful deliveries end to end, with strong customer facing and stakeholder management skills.
You have been in the high-tech industry for 3+ years in a pre-sales or customer-facing consulting capacity or have other relevant technical experience that demonstrates your relationship building skills and ability to present material to audiences with varying levels of technical capability.
Industry knowledge of working in software or technology change roll outs across multiple industries.
You will be experienced with developing project schedules, metrics and communication channels; using both written & verbal channels to report risks, opportunities and progress
You appreciate the technical trade offs when building software and can empathise with engineers, customers and partners alike
You have experience scoping and delivering fast moving technology projects, potentially with certified project management skills such as Prince 2 or Agile.
Why we think you'll love it here 😍....
It’s important to us that all Tessians are part of the journey we’re on, so we offer equity options with every role and benchmark to provide above market rate salaries - there’s plenty more too….
Be at your best, both inside and outside of work
• 25 days of paid holiday (plus 8 bank holidays, and an additional day for every year you've worked at Tessian!)
• Private health insurance provided through Vitality Health and mental health support through our Employee Assistance Program
• Up to 60 days of working abroad, limited to 30 days per trip a year
• Choice First : Do your best work, in the way that works best for you
• Flexible working hours and working from home (if you're not already remote!)
• Enhanced pension contributions, matched up to 5%
• We’re family friendly, with policies built to support you in all stages of life
• High-quality tech kit provided for you to work on, plus Tessian ANC headphones
• If you're relocating to join the team, we'll provide a contribution to help with your costs
• Fertility support via Carrot covering adoption, surrogacy support, fertility treatments, support during pregnancy and more
Beyond work
• Elite membership of the Tessian House System...
• Every other Wednesday we get together to share team updates and drinks
• Never-ending ping-pong tournaments
Equality & diversity ⚖️
Our mission to empower and protect people is a reflection of two of our values : Human First and We Do the Right Thing. For us, Diversity, Equity and Inclusion is also a reflection of these core values.
As a human first company, we are committed to creating a diverse, equitable and inclusive environment where all our Tessians have the opportunity to thrive. We strive for a better Tessian, and a better world. We're working inside and outside Tessian to improve diversity and equity in our industry, and foster an environment where everyone feels a sense of belonging.
Our strategy touches each part of a Tessian’s life cycle, from applicant to employee, ensuring that we keep DEI at the core of every point in our candidate and employee experience. Read more about our DEI commitments here .
Obligatory small print
Please note that we do not accept applications or résumés from recruiters. Any unsolicited CVs, profiles, or names, submitted in any format, by any channel, to any of our team, will be deemed to fall outside any terms and/or conditions with either the person submitting the information or their company of employment/representation.
By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy
Please note, that any job offers will be subject to the candidate passing background screening checks.
We're a #LI-Remote company offering Choice First working practices where possible.