Customer Reference and Advocacy Leader

Your Mission We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls. Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement. We make software robots, so people don’t have to be robots. Would you like to be part of this journey? This role is responsible for creating the overall customer reference strategy globally for UiPath. You will develop the program, processes and tools for a global customer reference and advocacy program. What you'll do at UiPath Work closely with customer success, marketing, sales, IR and strategy teams to identify, manage, and develop private and public customer reference and advocacy stories with enterprise and emerging companies that enable UiPath to lead with customer success and value. Drive opportunities for promotion and broad-based leverage of customer success stories and assets. Work directly with customer advocates to share their stories through investor relations, public relations, industry and UiPath led events, sales enablement and digital assets including case studies, videos, webinars, press releases, and blogs. Work directly with sales to capture and share customer win stories. Help sales close deals by providing private and public references throughout the sales cycle. Foster and promote long-term, mutually beneficial customer relationships. Identify and implement reference repository software to ensure reference use, categorization and assets are managed consistently across UiPath. Create and maintain in-depth customer profiles and contacts. Manage reference request fulfillment and track reference activity and outcomes. Manage program execution against committed timelines and within budget; set and communicate appropriate success KPIs and track measurements to determine impact and ROI Produce monthly/quarterly reporting and regular communications to stakeholders Increase program adoption and visibility What you'll bring to the team Strong customer reference and advocacy experience in an enterprise software company. Exceptional project management skills with proven success in driving projects to completion Experience and strong skills in working with customers Global experience Excellent verbal and written English language/communications skills Strong team player and collaborator Proven ability to run cross functional teams Technical/PC skills and strong user of Salesforce, reference software, and MS Office 8+ years relevant customer reference/advocacy experience BA/BS in Business (Marketing, Sales, Customer Success, Communications) #LI-KA1 Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ talentacquisition@uipath.com and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at UiPath or when UiPath contacts you for recruitment purposes. Please read this policy carefully to understand our views and practices on how we protect your personal data. All applicants from United States have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA). Work closely with customer success, marketing, sales, IR and strategy teams to identify, manage, and develop private and public customer reference and advocacy stories with enterprise and emerging companies that enable UiPath to lead with customer success and value. Drive opportunities for promotion and broad-based leverage of customer success stories and assets. Work directly with customer advocates to share their stories through investor relations, public relations, industry and UiPath led events, sales enablement and digital assets including case studies, videos, webinars, press releases, and blogs. Work directly with sales to capture and share customer win stories. Help sales close deals by providing private and public references throughout the sales cycle. Foster and promote long-term, mutually beneficial customer relationships. Identify and implement reference repository software to ensure reference use, categorization and assets are managed consistently across UiPath. Create and maintain in-depth customer profiles and contacts. Manage reference request fulfillment and track reference activity and outcomes. Manage program execution against committed timelines and within budget; set and communicate appropriate success KPIs and track measurements to determine impact and ROI Produce monthly/quarterly reporting and regular communications to stakeholders Increase program adoption and visibility Strong customer reference and advocacy experience in an enterprise software company. Exceptional project management skills with proven success in driving projects to completion Experience and strong skills in working with customers Global experience Excellent verbal and written English language/communications skills Strong team player and collaborator Proven ability to run cross functional teams Technical/PC skills and strong user of Salesforce, reference software, and MS Office 8+ years relevant customer reference/advocacy experience BA/BS in Business (Marketing, Sales, Customer Success, Communications) #LI-KA1