Customer Success Manager - NYC

At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $200 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.

Reporting to the Manager of Customer Success, the Customer Success Manager will manage the onboarding of new customers, be the primary point of contact for post-sales activities, and proactively manage all the touch points between the initial onboarding and contract renewal. In addition, the CSM will be responsible for identifying upsell and expansion opportunities within their customer base, and communicating opportunities to Sales. We believe that a successful CSM is one that has a healthy working relationship with the Sales, Product, and Marketing teams specifically.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.

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