Customer Support Engineer

Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.

As a member of the Support team, you focus on delivering post-sales support and solutions to the Incorta customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding using and troubleshooting our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Incorta employees on diverse customer situations and escalated issues.

You will

Leading contributor individually and as a team member, providing direction and mentoring to others. experience in resolving issues related to installation, upgrade, performance, and clustering

Provide day-to-day support to Incorta customers

Assist in diagnosing and resolving incidents and service requests referenced by Support Engineers and Junior Support Engineers

Researches complex incidents and service requests and develops solutions.

Ability to work on EMEA, AMER, and APAC time zones on a rotating shift basis including public holidays, and being on-call during weekends

Design reports and dashboards

Enrich both the internal and customer Knowledge Base and user community

Demonstrates excellent oral and written communication skills

Participates on project teams related to his or her area of expertise and determines the support’s needs regarding new tools

Demonstrates commitment in areas of strategic importance to the organization

We could tell you that we’re building something that truly optimizes the way business intelligence is done. We could also tell you that we’re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine’s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner® Magic Quadrant™ and the 2022 Gartner® Market Guide. All true, but the real reason you will want to come work for Incorta is that you’ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.

Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.