Deal Desk Specialist

About the team

Dialpad’s Deal Desk Specialist will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.

Dialpad’s Global Desk Desk  team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures.

Your role

As a Deal Desk Specialist, you’ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad’s deal quality is at its best, while striving for efficiency across the sales process.

This position reports to our Manager of Global Deal Desk  and has the opportunity to be based in our Bangalore Office.

What you’ll do [i,e., Responsibilities]

• Develop in-depth knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams.
• Utilize critical thinking skills to find creative solutions to meet customers’ needs while adhering to Dialpad’s selling policies.
• Function as point of contact and subject matter expert for pre and post sales activities, including deal approval, order/booking validation and account provisioning.
• Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations.
• Document internal deal desk processes/procedures and find innovative ways to improve to support business growth.
• Follow internal business processes to solution and seek appropriate guidance/approvals to resolve situations that deviate from standard process or fallbacks.
• Understand customer requirements and explore potential solutions.
• Exercise independent judgment and proactively seek guidance where needed in leading deal from quote to closing, order/booking validation and account provisioning.
• Manage customer contracts from initial draft to closure within established company guidelines.
• Demonstrate advanced knowledge of tools required, identify system issues, and raise awareness to solve them.
• General understanding of products/services and their product family.  Proactively identify inconsistencies in structuring and coach Sales accordingly.
• Deliver on ad-hoc assignments as business requires.

Skills you’ll bring [i,e., Qualifications]

• 6+ years of experience in related processes such as sales operations, finance, sales strategy.
• Strong attention to detail and communication skills.
• Able to work and multi-task in fast paced, high pressure environment.
• Expertise in deal structuring, negotiation and problem-solving skills.
• Comfortable working in Salesforce and with CPQ tools.

Preferred Requirements:

• Bachelor’s Degree in Business Studies, Commerce, Finance, Law or related discipline.
• Flexible with APJ & EMEA work timing.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.