Engagement Manager (SF, NY, Remote)

Tecton in San Francisco, CA

At Tecton, we are on a mission to bring world-class Machine Learning to every product and customer experience. Tecton’s founders developed the first Feature Platform when they created Uber’s Michelangelo ML platform. In pursuit of bringing ML to every production application, we have since brought the leading commercial feature store to market and built the most popular open-source feature platform.

We are funded by Sequoia Capital and Andreessen Horowitz and have a fast-growing team that works out of SF, NYC, and remotely. Our team has extensive years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Facebook, Airbnb, Twitter, and Quora, and we’re now bringing those same capabilities to every organization in the world.
Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national original, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.  If you would like to request any accommodations from application through to interview, please contact us at recruitingteam@tecton.ai
    • Be the internal and external point of contact for Professional Services at Tecton
    • Own a book-of-business to sell and position the value of Tecton Professional Services to internal and external customers/stakeholders
    • Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
    • As the founding Engagement Manager, develop sales collateral, content and packages that educate on our offerings
    • Scope and define the structure of work to be accomplished, within the days allotted for the customer implementation
    • Contribute to the creation of a project plan, that includes detailed steps and timelines, helping provide visibility internally and externally to the  status of the project
    • Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.
    • Be the critical resource advisor/implementer that helps our customers realize their use-case, maintaining strong utilization and re-engagement with customers.
    • Contribute towards QoQ NPS improvements of Professional Services sentiment
    • Collaborate and iterate on project scoping framework, help streamline the scoping experience and time to deploy
    • 4+ years of experience in professional services sales or similar type forward-selling role in consulting practices
    • 4+ years in customer-facing roles, helping to influence, validate, negotiate, understand and execute successful professional services engagements
    • 2+ years of tangible experience within the Data and AI domain
    • Strong communication skills, with the ability to tailor messaging from front-line engineer to C-Suite executives
    • Adept to identifying customer needs, pain points and developing solutions and implementation plans to meet those needs
    • Superior delivery, program management and project management skills with the ability to have well-structure action plans to drive customer timelines
    • Experience managing a professional services book-of-business, forecasting revenue and bookings and have a history of overachievement
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