Global People Operations Associate
Observeai in Bangalore
About Us:
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.
Observe.AI ’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit www.observe.ai .
The Opportunity:
We are looking for a self-motivated, detail, and process-oriented, People Operations (POps) Coordinator to join our Global People Operations team. The primary function of this position is to support the People Operations function with a strong focus on TA operations. This role will have exposure to all facets of HR Operations and is suited to a self-starter with a desire to learn and an interest in building a career in HR Operations. The right candidate will be able to wear many hats and will thrive in a fast-paced environment while producing deliverables on time.
What You Will Do as a Global People Operations Associate :
Play an integral role on the POps team through active participation in cross-functional team projects including HRIS/operations, recruiting/onboarding, and Payroll
Provide support and coordination for Talent Acquisition initiativesExecute key administrative tasks related to employee data and record maintenance, onboarding/recruiting, data reporting, and more
Recommend process improvements to HR processes and programs; develop and communicate process updates
Assist with POps and TA team's procedures and policy creation and execution
Schedule meetings, interviews, and HR events and maintain agendas Support Pops & TA teams with system entry, reporting, and dash-boarding/analytics
Act as liaison with the payroll department and external vendors to include Inari’s benefits broker
Assist with internal and external HR-related inquiries or requests.
Who you are :
A Bachelor’s degree in Human Resources or a related field with 2 - 4 years of experience in a similar role, preferably in a fast-paced environment
Effective administration skills and a general understanding of HR functions and best practices
Proactive attitude with a desire to learn and grow in the field of HR.
An ability to work independently and as part of a collaborative team
Strong organizational skills, time management, and attention to detail
Proficient in Microsoft Office and experience with applicant tracking systems
Excellent communication and interpersonal skills, with a customer service mindset.
What we offer:
Excellent medical insurance options and free online doctor consultations.
Yearly privilege and sick leaves as per Karnataka S&E Act.
Generous holidays (National and festive) recognition and parental leave policies.
Learning & Development fund to support your continuous learning journey and professional development.
Fun events to build culture across the organization.
Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI , we encourage you to apply. For more information, visit www.observe.ai .
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.