Head of Documentation

Labelbox in Remote

Labelbox’s mission is to build the best products to align with artificial intelligence. Real breakthroughs in AI are reliant on the quality of the training data. Labelbox's data engine enables organizations to dramatically improve the quality of their training data, which makes their machine learning models more accurate and performant. We are determined to build software that is more open, easier-to-use, and singularly focused on helping our customers get to production AI faster.

Current Labelbox customers are transforming industries within insurance, retail, manufacturing/robotics, healthcare, and beyond. Our platform is used by Fortune 500 enterprises including Allstate, Black + Decker, Bayer, Warner Brothers and leading AI-focused companies including FLIR Systems and Caption Health. We are backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures (Google's AI-focused fund), Databricks Ventures, Snowpoint Ventures and Kleiner Perkins.

About the Role

We believe that documentation and developer experience must be treated as our core product. Hence, we are looking for a leader to transform and maintain our product documentation into an experience that we and our customers are proud of.  You will drive the most valuable asset for our customers by creating an engaging, informative, and educational experience across all of our products and services.
Do great work. From anywhere.

We hire great people regardless of where they live. Work wherever you’d like as reliable internet access is our only requirement. We communicate asynchronously, work autonomously, and take ownership of our work.

#LI-Remote
    • In this cross-functional role, you will partner with teams across Labelbox to build the best documentation site on the web and help the next generation of AI teams get up and running with Labelbox
    • Work with engineering and product teams to document new products, features, and APIs
    • Organize documentation and make it easily discoverable
    • Achieve and maintain content quality through rigorous testing and review, as well as curation and performance analysis
    • Push the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content
    • Build tools and processes that make it easy to publish and maintain a high-quality, accurate, and useful documentation
    • Assess documentation success through metrics and qualitative analysis

    • Experience designing, building, and consuming APIs and are proficient in Python language
    • Written product documentation before (you will be asked to share examples)
    • Brings strong written and verbal communication skills with a talent for precise articulations of customer problems
    • 5+ years of product management or head of documentation experience
    • Successfully defined a vision and mission and designed a plan that's delivered throughout the year to achieve your goals
    • Worked with stakeholders across the company to balance competing priorities
    • Delivered with a high level of autonomy and responsibility

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