Incident Manager
Appzen in Pune
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com .
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
- Managing and developing team members, managing projects, planning, and monitoring workload and resources
- Interacting with Engineering, Operations, and cross-functional management regularly on high-profile technical issues while providing feedback and leadership to our product support team.
- Team management, training, and appraisal need to be taken care
- Handle customer calls, escalations, and internal escalations.
- Prepare and share weekly and monthly reports.
- Coordinate and help CSM and ISM and help them as and when needed
- Authoring knowledge base articles and driving the internal knowledge sharing
- Should be ready to work in a 24*5 shifts environment
- Working off routine hours on occasion
- It would be great if have AP domain knowledge.