About the Role
We are looking for a Language Team Lead to lead and mentor technical writers, translators, and project coordinators. You will also spend at least half of your time doing hands-on translation from English to Japanese.
Task of the Role
- Lead and mentor language team members including technical writers, translators and project coordinators.
- Translate technical documents and user interface from English to Japanese
- Work collaboratively with internal stakeholders, including PM, UX, tech supports, developers and QAs, to develop user-centric documentation that strengthen our products and improve customer experience
- Communicate with client-facing teams across the globe to understand their needs, pain points and priorities regarding documentation, as well as manage expectations and requests.
- Manage all aspects of the documentation process across multiple products and teams. Work with the language team’s project coordinator to streamline processes and improve efficiency.
- Ensure overall consistency, accuracy and quality of the content in multiple languages.
- Manage team resource allocation, utilization, progress and headcount planning.
Basic qualifications:
- Native-level proficiency in Japanese. Excellent oral and written communications in English.
- 2+ years of experience translating from English to Japanese
- 2+ years of experience as a tec hnical writer or experience leading technical w riters
- Ability to understand complex product knowledge
- Experience with project management and people management
- Experience collaborating with diverse stakeholders at all levels of the organization
Preferred qualifications:
- Familiarity with MarTech and SaaS is a plus
Please include the following in your application:
- English resume
- Japanese resume
- Translation samples