What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team:
We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
What You'll Do:
- Work closely with Product Management, Sales Engineering and Customer Success teams to deliver on customer requirements.
- Collaborate on design projects and code reviews with colleagues
- Write scripts, macros and programs to automate routine analyses and actions
- Working closely with data scientists and collaborating with back-end, front-end engineers to build products and associated datasets for Aisera’s AI driven product needs.
- Create product documentation for end users and internal users.
- Research, create and maintain accurate documentation for each release of the product.
- Make usability improvements in current documentation .
- Continuously work on incorporating feedback from customers and internal users
What You'll Need:
- Experienced in writing technical documentation in English
- Able to translate product concepts to content that should serve multiple set of users with varied technical understanding
- Able to navigate technical concepts through demos, internal documents etc and translate that to user facing content
- Able to work with source control systems and maintain content versions
- Able to work with geographically distributed teams
- Able to work in and be productive quickly in a fast-paced, startup environment
- Experienced in IT service management software (ITSM) and SaaS preferable
Benefits of Aisera
Fun place to work
Demanding job
Great team
Great opportunity
Aisera Benefits
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program