Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.
About the team
The Product Engineering, Growth team takes care of the User Lifecycle and how core features are discovered by the users that deliver impact. The anti-fraud engineer is responsible for stopping revenue share exploiters, recognizing and blocking bots, and minimizing and mitigating fraudulent or exploitative activities. Analyzing data to ensure the correct monitoring is in place to stop fraud proactively. As a member of the team, you will play an important part in helping us achieve exponential expansion as we head towards $1billion/year in revenue!
Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.
Your role
As our Lead Fraud Engineer , you will be responsible for leading our engineering efforts to combat illicit use of our service. You’ll work closely with our billing and data teams to identify patterns of abuse and identify best practices to stop the misuse of our product while ensuring we don’t impact our legitimate users. In addition, you’ll help bring new and innovative ideas to identify and block fraud before it can cause harm to our business.
This position reports to our Growth Engineering Manager and has the opportunity to be based in our US California offices.
What you’ll do
- Investigate real-time fraudulent behavior on our system and put immediate mitigations in place to stop it
- Improve observability and monitoring to quickly catch fraudulent activity
- Analyze our data warehouse for patterns of existing abuse
- Craft and implement long term solutions to a current and future fraud problems
- Begin giving estimates on technical resources and requirements necessary to plan and begin projects
- Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture
- Participate in stability based projects that address team technical debt
- Predict and stop fraudulent behaviors and patterns
- Work cross team with other product engineering teams to identify and stop fraud
- Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows
- Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international
- Be bold enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
- Contribute to fun projects meant to delight users!
Skills you’ll bring
As an experienced full-stack software engineer, you will lead our fraud mitigation efforts. You have experience investigating current fraud, as well as predicting new exploits, and using this information to drive roadmaps. You recognize the importance of blocking bad actors, while keeping things simple for real users.
- 5+ years’ professional fraud experience (must)
- 5+ years’ professional web application-based development experience
- Experience with supporting backend for web applications
- Experience with Google Bigquery or SQL
- Strong front-end experience with modern component-based JavaScript frameworks
- Strong analytical skills to quickly identify possible attack vectors for fraud
- Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.