What we do: AI Service Management (AISM)
There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.
The Team
We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Key Responsibilities
- Drive Product Roadmap , release cadence and quality of your product area
- Writing product specifications for engineering and data science teams to ship features in time and quality
- Collect feedback from customers, prospects and internal stakeholders to create a unified product backlog
- Be the CEO for your product area - e2e responsibility from idea to production
- Establish shared vision across the company by building consensus on priorities leading to product execution
- Enable Customer Success teams in go-lives and continuous improvement
- Work with Marketing on GTM product assets for your product area
- Support Sales & Pre-sales in sales cycles and closing deals
- Deliver demos and webinars for your product area
Minimum Qualifications
- 5+ years of Product management experience
- Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS, RPA, Workflows, Enterprise Applications, Internal Help Desk, Customer Support
- Deep domain expertise in Voice, Contact Center, IVR market
- Experience driving product vision, go-to-market strategy, and design discussions.
- Experience creating strategic product roadmaps, working with cross-functional teams.
- Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing.
Preferred Qualification
- Bachelor’s or Master's Degree in Computer Science
- MBA preferred but not a prerequisite
- Startup experience
- Enterprise SaaS PM experience
- Domain expertise in IT, HR or Customer Experience
Benefits of Aisera
- Fun place to work
- Demanding job
- Great team
- Great opportunity
- Medical, dental, and vision benefits
- Holidays and flexible PTO
- Paid family leave
- 401(k) plan
- Stock Options
- Employment Assistance Program