Product Manager
Ushur in Santa Clara, CA
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Ushur is looking for a passionate, experienced Product Manager to help build the future of Customer Experience Automation. Looking for an individual who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises. If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you.
Benefits
Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful.
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
We care about your Future. Access to 401(k) so you can contribute and generous stock options.
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.
- Lead the development and execution of our channel products while ensuring they align with the company’s overall strategy and vision
- Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
- Understand the market landscape and review competition to bring business insight to the team
- Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements.
- Define and track key product metrics to measure success & make informed decisions
- Partner with your peer engineering and design teams to deliver best-in-class products on time
- Collaborate with marketing and sales on field enablement and go-to-market activities
- Continuously analyze and improve products based on customer feedback, usage data, and industry trends.
- Minimum of 4-6 years of Product Management experience
- Experience building and shipping products that span the enterprise and consumer needs across a range of business scenarios
- Experience with solving operational, customer service or process improvement challenges through software
- Experience with B2B2C customer-facing SaaS products like SMS, Email, and Conversational Al-based apps preferred
- Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
- Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
- An understanding of the insurance, healthcare and/or financial services verticals are a huge plus