Product Support Engineer I

Your Mission As a Product consultant, you will be responsible for UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product. What you'll do at UiPath Escalation point of contact for UiPath software support in pre-sales and post-sales stages In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools Help UiPath customers with Technical/Product issues. Routing Feedback to the Product team What you'll bring to the team Must Have Skills B.E/B.TECH in Computer Science/or equivalent degree 3-5 years of experience in Application Support or Product support Network protocols, network administration, and network security knowledge. Experience using automated monitoring tools (SCOM, SCCM, Nagios) Experience with Web Server technologies, especially IIS. Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems) Good Knowledge of Microsoft Active Directory and SQL Server Knowledge of ITIL and industry best practices for support. Good knowledge of security as it relates to cloud-based infrastructure. Nice to have skills Experience with workstation management systems and desktop imaging Any cloud certificate ( AWS or Azure or Google) Previous RPA experience working with Automation Anywhere, Blue Prism, and Open-Span is a plus. Soft-Skills Very good communication and Customer Presentation Skills Fluent in written and spoken English Excellent problem-solving skills Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ talentacquisition@uipath.com and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at UiPath or when UiPath contacts you for recruitment purposes. Please read this policy carefully to understand our views and practices on how we protect your personal data. All applicants from United States have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA). Escalation point of contact for UiPath software support in pre-sales and post-sales stages In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools Help UiPath customers with Technical/Product issues. Routing Feedback to the Product team Must Have Skills B.E/B.TECH in Computer Science/or equivalent degree 3-5 years of experience in Application Support or Product support Network protocols, network administration, and network security knowledge. Experience using automated monitoring tools (SCOM, SCCM, Nagios) Experience with Web Server technologies, especially IIS. Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems) Good Knowledge of Microsoft Active Directory and SQL Server Knowledge of ITIL and industry best practices for support. Good knowledge of security as it relates to cloud-based infrastructure. Nice to have skills Experience with workstation management systems and desktop imaging Any cloud certificate ( AWS or Azure or Google) Previous RPA experience working with Automation Anywhere, Blue Prism, and Open-Span is a plus. Soft-Skills Very good communication and Customer Presentation Skills Fluent in written and spoken English Excellent problem-solving skills