Product Support Engineer

Your Mission Your mission: You will use advanced troubleshooting methods and tools to solve technically complex problems which require broad, in-depth product knowledge. You will be the escalation point of contact for UiPath software support in pre-sales and post-sales stages. What you'll do at UiPath Escalation point of contact for UiPath software support in pre-sales and post- sales stages In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools Help Top customers with the technical tickets Feedback to the product team Escalation of bugs to development and Product What you'll bring to the team 2-3 years of technical experience (Development; Technical Support) Knowledge of docker, Kubernetes, Redis, Citrix, Linux is an advantage Network protocols and network administration knowledge, network security Virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop Ability to work in a cloud-based or hosting environment (Microsoft Azure Cloud,AWS,Google etc is a plus) Knowledge of Microsoft Active Directory and SQL Server Experience in writing PowerShell scripts is a plus Experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems) is a plus Very good communication and customer presentation Skills Fluent written and spoken English Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ talentacquisition@uipath.com and let us know how we may assist you. This notice together with our Privacy Policy and Terms of Use of this website and any other documents we mention here are meant to inform you on what personal data about you we collect, use, disclose, share or otherwise process when you are applying for a job at UiPath or when UiPath contacts you for recruitment purposes. Please read this policy carefully to understand our views and practices on how we protect your personal data. All applicants from United States have rights under Federal Employment Laws, including Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA). Escalation point of contact for UiPath software support in pre-sales and post- sales stages In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools Help Top customers with the technical tickets Feedback to the product team Escalation of bugs to development and Product 2-3 years of technical experience (Development; Technical Support) Knowledge of docker, Kubernetes, Redis, Citrix, Linux is an advantage Network protocols and network administration knowledge, network security Virtualization experience using Hyper-V, VMWare, Citrix XenApp/Xen-Desktop Ability to work in a cloud-based or hosting environment (Microsoft Azure Cloud,AWS,Google etc is a plus) Knowledge of Microsoft Active Directory and SQL Server Experience in writing PowerShell scripts is a plus Experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems) is a plus Very good communication and customer presentation Skills Fluent written and spoken English