What we do: AI Service Management (AISM)
There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.
The Role:
The Sales Enablement Operations Analyst will play a key role in driving pipeline operations and visibility for the Aisera sales team. The ideal candidate has a passion for sales reporting and analysis, optimizing sales systems and processes, and measuring the impact of sales enablement initiatives. You will be a key resource for Sales and Sales Development leaders in identifying and solving business challenges through cross functional collaboration.
What You’ll Do:
- Manage sales reporting and analysis cadence
- Communicate progress and gaps on key metrics with SDRs, AEs and Sales Leaders
- Optimize key sales systems and workflows starting with Outreach
- Analyze and report on performance of Outreach sequences and messaging
- Analyze sales performance including pipeline generation and attainment and provide insights on opportunities for improvement
- Report on enablement progress, completion, and business impact leveraging our LMS and content management tool
- Assist with lead routing and data integrity to drive efficiency of SDR and AE teams
What You’ll Need:
- 3+ years of Sales Operations and/or Sales Enablement Operations experience at growing technology companies
- Knowledge of common sales roles and principles and experience working directly with SDRs/BDRs, Account Executives and Sales Leaders
- Salesforce and Outreach Admin skills – certifications are a plus
- Comfortable in a startup environment; we move quickly and wear many hats in a dynamic environment
- Experience working directly with Senior Sales leaders and executives
- Strong reporting and analytics skills
- Excellent communication and presentation skills
- Degree in Business, Marketing or Economics is a plus
Aisera Benefits
- Medical, dental, and vision benefits
- Holidays and flexible PTO
- Paid family leave
- 401(k) plan
- Stock Options
- Employment Assistance Program