Sales Operations Manager

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI , contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai .

Observe.ai ’s Revenue / Sales Operations team provides critical support to a number of different functions, such as Marketing, Customer Success, Finance, Sales, Sales Engineering, Partners & Alliances and Sales Development. Observe is looking for a Sales Operations Analyst to support our teams to help them run efficiently and effectively. You’ll also get the opportunity to learn more about cross-functional teams by working with them, such as Finance, Legal, Product, and Sales.

You’ll be the glue that keeps different processes in the organization together and will be instrumental in the success of your team members and ultimately Observe.ai ’s customers. If the organization is aggressively optimizing the programs and growing the company while day-to-day operations run smoothly, we’re doing our job correctly.

We have started to put the foundation in place, but there’s so much room to grow as the company continues to strive for more. We’ll count on you to identify pain points and opportunities for expansion and optimization.

#LI-remote

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI , we encourage you to apply. For more information, visit www.observe.ai .

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records.