Sales Operations Manager

Robust Intelligence 's mission is to eliminate AI Risk. As we transition into a world that is adopting AI into automated decision processes, we inherit a great deal of risk. Data drift, misclassified data, prediction biases, and adversarial input easily distort AI outputs and can have detrimental effects. Our flagship product is built to be integrated with existing AI systems and eliminate these risks.

Advancing the state of AI is a collaborative process that requires unusually varied skills and perspectives. To that end, we have built a multidisciplinary team with increasingly diverse backgrounds. Together, we're building the future of secure, trustworthy AI.

The Sales Operations role is a key role that supports Robust Intelligence’s expanding GTM organization. You will be responsible for Salesforce administration, data and reporting, designing and implementing sales processes, and analyzing sales data to identify trends and opportunities to improve sales productivity and efficiency.

This exciting role works with sales, marketing, finance, leadership, and business operations teams to ensure the sales team has the resources, tools, and support it needs to achieve sales goals. As the first sales ops hire at Robust Intelligence, you’ll wear multiple hats to identify and tackle our operational challenges.

Act as the primary contact and project manager on all Salesforce-related initiatives, ensuring the quality of data in Salesforce

Responsible for user and license management, including new user setup/deactivation, roles, profiles, hierarchy, and permissions

Implement system configuration changes, including (but not limited to): fields, page layouts, custom settings, dashboards, and reports.

Partner with management to identify process gaps, data quality issues, sales proficiency, and adoption issues

Support the lead validation process.

Monitor user adoption

Provide ongoing user training and create training materials

Track long-term sales data

Create compelling reports, dashboards, and leaderboards, creating visibility and transparency.

Provide data-driven insights and operational recommendations to sales and marketing leadership.

Drive accountability to key performance indicators across all levels of the sales and marketing organization.

Identify customers and sales opportunities by analyzing sales data and trends.

Conduct complex analytics across sales and marketing, including; market segmentation, win-loss statistics, customer acquisition lifecycle, and conversion rates, and translating findings into operational recommendations.

Assist sales and marketing leadership on sales-related initiatives

Provide support, training, and documentation on sales tools (e.g., Salesforce, Gong, Outreach, LinkedIn Sales Navigator)

Proactively develop and implement sales processes

Facilitate continuous process improvement and consistency.

Support sales forecasting activities and planning

Manage essential communications between the other departments in the business to ensure that the Sales teams are equipped with up-to-date delivery, billing, and invoicing information.

Developing and managing marketing campaigns and programs for lead-generation activities

Working with Sales Management and Business Development Management for lead tracking and management

Managing email marketing, social media, and the company’s web properties

Help manage events, including roundtables, webinars, conferences, industry tradeshows, and sponsorships

The compensation band for this position is $96,000 - 135,000 based on years of experience

We offer the opportunity to make a significant contribution to shaping the future of AI. This opportunity is a collaborative effort between impossibly talented individuals who share a passion for this mission. Our biggest asset is inclusion as we believe that building a diverse community is the key to succeeding on our mission. In addition to the goal and environment we offer:

- Competitive salary, and company ownership through equity

- Market-leading health, dental, and vision insurance for employees and dependents

- Flexible Time Off Policy and Paid Parental/Family Leave

- Education reimbursement program for Individual Learning

- 401(k) Retirement plan

- Commuter benefits

- Immigration sponsorship - H1B and Green Card

- Company lunches, dinners, and kitchens stocked with snacks and drinks

- On-site gym and wellness program