About Rev
Rev is the largest and most popular voice-to-text service in the world with more than 170,000 customers globally. Recognized widely as the most accurate and fastest service of its kind, Rev helps anyone capture insights from voice, connect with audiences and turbocharge productivity. Powered by a large and vibrant community of freelancers, Rev uses artificial intelligence tools to turn speech into text at unparalleled low cost. The company is obsessed with making the power of voice accessible to everyone, all while creating fulfilling work-from-home jobs.
About the Position
The Senior Analyst, Product Master Data (Senior CPQ Business Analyst) will act as the business owner for product data in relevant systems including ERP, CRM and CPQ. This role will be within Finance and accountable for the implementation of the item master setup for new product releases and SOP documentation. They will focus on processes for ordering and releasing new services and maintenance of the product catalog and related components. This person will work closely with the Product Management and Marketing teams to understand new services, release timing, level of effort, and related billing and revenue treatment. The role will also work with Order Management to administer and maintain the CPQ tool with pricing additions and changes. This role will develop well-documented processes and own continuous improvement driven by performance metrics. In a highly cross functional role, they will provide expertise to the broader organization as it relates to new and existing services. This position must monitor, analyze, and drive the resolution of issues, and provide subject matter expertise in product master data.
Responsibilities
- Lead in the implementation and operation of product item master data setup and maintenance in CRM, ERP and CPQ tools.
- Responsible for the administration and configuration of CPQ in conjunction with current business as well as maintain and adjust CPQ as new functionality is released or as business processes change.
- Accountable for CPQ guided selling, discounting and deal structure changes as they evolve and or are streamlined.
- Provide insights during the release of new services as it relates to streamlining operational processes.
- Manage rollout of new products to Order Management and Billing and Collections, whether full trainings, how-to guides, etc.
- Create operational efficiencies through automation and process improvements.
- Work in close collaboration with data owners and build strong working relationships with key stakeholders to drive success.
Minimum Qualifications:
- A bachelor’s degree and 5+ years of relevant work experience in operations or related field
- Highly systematic, process driven thinker and extremely well organized
- Experience with implementing, maintaining, or utilizing a CPQ tool
- Been part of a team that has redesigned processes to support the product catalog and and/or has been part of taking the lead in changing business requirements
- Expert communicator who can translate complex requirements into simple directions for multiple teams, while communicating status to key stakeholders in a concise and precise manner
- Strategic problem solver and comfortable with making decisions with the best available assumptions
- Ability to establish credibility based on expertise within the organization.
- Proficient in Salesforce.com and our billing system, Zuora is ideal
- Experience with Dealhub is a plus!
- Able to identify opportunities for operational improvements, develop recommendations, and support internal business teams to drive meaningful
#LI-Remote
Life at Rev
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world's most accurate speech AI and the world's largest community of freelancers working side-by-side.
Rev's suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.
Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world's foremost engineers and speech scientists.
Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!
- Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
- Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
- Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
- Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
- Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
- Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.
We encourage and celebrate different perspectives regardless of gender, gender identity or expression, age, race, origin, religion, caregiver status, disability, ethnicity, veteran status, or sexual orientation. Multiple points of view fuel our innovation and connect us closer to Revvers, our customers and each other.
Rev is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Rev.com 's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
Rev maintains a drug-free workplace.
*We are interested in every qualified candidate who is eligible to work in the United States or the United Kingdom (for UK based roles)
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