Senior Data Analyst

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Customer Growth Operations Data Analyst Opportunity with Ushur

Link: https://ushur.com/

Designation: Customer Growth Operations Senior Data Analyst

Location: India

· Interpret data, analyze results and generate actionable insights using statistical techniques

· Identify, analyze and interpret trends or patterns in complex data sets

· Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions

· Acquire data from multiple data sources and maintain databases/data systems

· Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams

· Work with CSMs across multiple concurrent projects

· Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams

· Partner with data science teams to ensure data accuracy

· Conduct root cause analysis of data issues

· Mentor the team and help identify knowledge gaps for team improvement

· Define and guide the team on best practice

· Consistently detail the analysis, results and data processes, which can be reused by the team

· Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency

· Take pride & complete ownership of the data analytics built and have a passion for high quality data

· Support in producing collateral for and delivering analytics training for both internal teams and customers

· Help foster company-wide culture of Customer Success

· 5+ years experience in data analytics or business intelligence. SaaS company experience a plus

· Experience working with structured and unstructured data and databases

· Expertise in tools such as Sisense, Tableau, Qlik, Looker or other data visualization techniques with working knowledge of dashboard creation and customization

· Strong experience with Excel and SQL

· Understanding of distributed, big data pipelines and ETL processes

· Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

· Superior listener with the ability to understand the need and deliver the right data solution

· Excellent verbal and written communication skills with the ability present data analysis/findings in a clear and concise manner

· Be a phenomenal teammate who thrives in a diverse distributed team

· Proactive, well-organized, and have proven attention to detail

· Have a high sense of urgency to meet milestones/ dates and deliver projects

· Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

· Driven, self-motivated, enthusiastic and with a “can do” attitude

· Complete New Hire Checklists and Orientation

· Complete training on CS Tools: Cami, Asana, Jira, SalesForce

· Complete Ushur Platform Level 1 Certification

· Complete Sisense Academy training

· Complete Analytics training

· Start building charts with mentorship from data analysts

· Build relationships with CG Ops Team

· Build relationships with CG Leadership

· Learn about customer use cases

· Start working independently on analytics – be able to build routine/simple charts independently, complex charts with guidance

· Build relationships with teammates from Customer Success Management, Solution Consulting, SRE, and Strategic Programs

· Be able to build complex charts independently

· Start to mentor others

· Start looking for data insights in both internal and external data

· Build relationships outside the Customer Growth teams

· Create personal growth plan