Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.
About the team
Dialpad’s Senior Deal Desk Specialist will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.
Dialpad’s Global Desk Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures.
Your role
As a Senior Deal Desk Specialist, you’ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad’s deal quality is at its best, while striving for efficiency across the sales process.
This position reports to our Director of Global Deal Desk and has the opportunity to be based in our Buenos Aires, Argentina Office.
What you’ll do [i,e., Responsibilities]
- Develop in-depth knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams
- Utilize critical thinking skills to find creative solutions in order to meet customers’ needs while adhering to Dialpad’s selling policies.
- Function as point of contact and subject matter expert for pre and post sales activities, including deal approval, order/booking validation and account provisioning.
- Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations.
- Document internal deal desk processes/procedures and find innovative ways to improve to support business growth.
Skills you’ll bring [i,e., Qualifications]
- 4+ years of experience in related processes such as sales operations, finance, sales strategy
- Strong attention to detail and communication skills
- Able to work and multi-task in fast paced, high pressure environment
- Expertise in deal structuring and negotiation
- Comfortable working in Salesforce and with CPQ tools
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.