Senior Demand Generation Manager

Ada in Remote (US)

$140,000 - $170,000

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.

Ada is an AI-powered Automated Resolutions Company. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide.

For more information, check us out on ada.cx, Brands Talk podcast series , our blog , LinkedIn , Betakit , and BuiltIn .

Reporting to the Director of Demand Generation, the Sr Demand Generation Manager will own the Paid Ads strategy for Ada. From working collaboratively with the Campaigns, Web and Product Marketing teams to ensuring your vision is executed with our DG agency, you’ll own the vision, the strategy and the execution. We’re looking for someone who can be hands-on in-platform, but also understands how to connect brand and demand generation strategies with innovative performance marketing campaigns - ultimately nurturing customers through the stages of the decision making process. You’ll be a great fit if you thrive on analytics and KPIs, have urgency while knowing how to prioritize the most impactful work and are able to work closely with the rest of the marketing team to help our overall marketing strategy come to life.
About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

The expected salary range for this position is $140,000 to $170,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
    • Demonstrated experience using paid channels to grow pipeline in pre-IPO Enterprise B2B SAAS company (it’s not the # of years but the results you’ve obtained that matter - however, if we’re guessing, use 5-6 years experience in DG as a benchmark)
    • Experience owning a total paid budget and using it to create a clear channel strategy. (We like to target an 80/20% ratio - with 80% of your spend going towards predictable spend and 20% going towards testing)
    • Strong knowledge and platform experience in Linkedin Ads, Google Adwords, Google Analytics and 6sense
    • Experience managing an agency
    • Experience with Account Based Marketing
    • Ability to both create an integrated paid ads strategy and execute if needed
    • Flexible yet focused approach - you know how to create a roadmap and remain focused to get where you need to go however are able to optimize or adjust when something comes up (it will)
    • Nice to have: experience with Hubspot, SFDC, Clearbit, Youtube Ads, Facebook Ads
    • Hit pipeline goals leveraging the paid media program budget
    • In close collaboration with our agency, monitor and optimize keywords, audiences, placements, geos, and messaging to improve results. Optimize towards improving ROAS and lower CPMQ (cost per MQL)
    • Leverage industry best practices and create a testing roadmap to grow our knowledge of what works and what doesn’t - channels by funnel stage, targeting/spend/personalization by channel etc.
    • Create two streams of work for Paid Ads - Always-On strategy and support for Campaigns/Events that both integrate into our Major Milestones Marketing Calendar for the year
    • Be a thought leader on the team
    • Competitive salary and generous stock option plan
    • Unlimited vacation
    • Wellness account
    • Extended health coverage
    • Dental/optical/travel insurance
    • Life insurance
    • Employee and family assistance plan
    • Flexible work schedule
    • Remote-first, In-person friendly work environment with WFH budget
    • In-house social worker
    • Paid parental leave for Canadian and U.S. residents
    • Development opportunities
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