Senior Director - Professional Services
Yellowai in Bengaluru, India
yellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino’s, Dr. Reddy’s Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more. We have offices in 6 countries and have clients across 27 countries.
We’re a team of 900+ makers, who’ve shipped over 650+ Intelligent Virtual Assistants. Our Virtual Assistants converse in over 120 languages, and our platform handles more than a billion conversations every month - over 50+ channels in text and voice!
We’re also named Leading conversational AI Platform, Distinguished CX Vendor, and Advanced Virtual Assistant Provider by Gartner. They’re really critical and meet 1000+ Conversational AI Platforms. We’re thrilled to be recognized by them!
We’re one of the fastest growing SaaS leaders emerging from Asia and are backed on this journey with more than $100M in funding so far by partners like Lightspeed, Sapphire Ventures, WestBridge Capital and Salesforce Ventures. We also got honoured recently, being one of the top 10 companies to work at by ‘#LinkedinTopStartups’ and a ‘Great Place to Work at’ certification.
We are looking for a Senior Director of Service Delivery to lead, oversee and drive forward our ability to deliver excellent results and experiences for our clients and internal team members. This role will be an internal as well as external role and will manage all service-related department leads. You will be the perfect partner to all of our Delivery Managers to ensure they have the tools, systems and people in place to provide a best-in-class experience for our clients.
We are a company with big aspirations for growth, quality of product and team culture.
This role will be a critical part of delivering upon all of those goals.
If you have any questions about the company, the role or the process, write to us at careers@yellow.ai
yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status in accordance with applicable federal, state and local laws.