What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team:
We are a small but passionate team of 200+ employees based throughout the US, Greece, and India. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
The Role:
Aisera is looking for an experienced analyst relations practitioner with an understanding of the industry analyst landscape and existing relationships with either IT, Software Development, or Collaboration analyst influencers. You will be our first Analyst Relations person who will implement Aisera's AR strategy and partner with product marketers and product managers across the business to build relationships, master reports and manage the AR program. As an important member of the Analyst Relations team you will help shape how we implement, measure and build a nimble, effective, and modern AR function that matches Aisera's unique business model.
You'll be part of a global communications team, reporting to our VP, Product Marketing and partnering with communications, marketing, product and corporate teams across the business.
What you'll do:
- Create, nurture, and manage positive relationships with industry analysts, serving as a key, centralized contact point and connector.
- Work with designated product marketing managers and product teams to implement an AR program that influences, educates, and secures endorsements from leading analysts in our most important markets.
- Develop and implement an analyst relations program to support communications and marketing initiatives with analyst research and industry validation including regular updates, analyst inquiry, research services, and field education programs.
- Act as an advisor on how the analyst firms can contribute to marketing campaigns and internal understanding of the markets and competitors.
What you'll need:
- Minimum of 7 years of experience in business-to-business analyst relations, for another Fortune 500 tech firm.
- Demonstrated ability to build and run analyst relations programs.
- Experience influencing important decision makers and analysts' research agenda.
- Solid experience with major and boutique analyst firms (Gartner, Forrester, IDC, 451 Research, etc.).
- An eye for simplifying sophisticated topics and technologies to their essence, and the curiosity and aim to discover share-worthy information.
- Experience collaborating with multiple teams and across global geographies with remote colleagues and partners.
- A love for collecting and sharing salient content from internal and external sources.
- An ability to prioritize high-profile projects and juggle urgent inbound requests with ease.
About Aisera:
- Fun place to work
- Demanding job
- Great team
- Great opportunity
Aisera Benefits
- Medical, dental, and vision benefits
- Holidays and flexible PTO
- Paid family leave
- 401(k) plan
- Stock Options
- Employment Assistance Program