What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team:
We are a small but passionate team of 250+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
Aisera is looking for a Sr..Manager of Revenue/Sales Operations with the right combination of Sales/Revenue Operations expertise. This is a key leadership role that will partner closely with the Sales, Marketing, Training & Enablement, and Systems and will report to the Sr. Director of Revenue Operations.
One of the key focus areas of this role will be to drive the productivity of all Revenue-generating teams through (1) Reporting and Analytics, (2) better tooling, and (3) improved accuracy of data.
The right candidate will be a hands-on leader who will be naturally effective at prioritizing and directing the key process initiatives that will drive the most impact. This individual will also be willing and able to roll up their sleeves and lead process design efforts while partnering closely with our systems leaders to design increasingly scalable systems.The Sr.Manager of Revenue Operations will support setting the vision for the team and will collaborate closely with Sales, Marketing, Finance, Legal, and Executive leadership to optimize the strategies, processes, systems, and talent that will accelerate Aisera’s ability to realize the company’s full potential. The right candidate will quickly become a trusted operating partner and strategic advisor to Aisera’s Sales Leadership team, and will ensure successful delivery of Sales planning, forecasting, pipeline management, account assignments, territory planning, GTM rules of engagement definition, Sales performance reporting and process optimization.
You will:
- Act as a trusted advisor and specialist to Sales leaders, leveraging data and analyses to land business insights, develop GTM strategies, and scale the business.
- Partner closely with, Sales, Marketing and Exec Leaders to drive go-to-market strategies while collaborating cross-functionally with other teams to achieve growth goals
- Keep customer, lead, revenue, and other corporate data aligned and accurate across the organization
- Analyze the productivity of the Sales and BDR teams through data
- Own the tech stack, implementation and on going management.
- Collaborate with the leadership team to proactively produce reports and dashboards for the sales team to drive performance trends and business insights.
- Assist and support in any other tasks as defined by the leadership team
- Drive towards simple, scalable solutions to difficult problems.
- Analyze sales processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Communicate findings clearly and effectively and make recommendations for improvement.
- Identify reporting issues, gaps in processes, and drive timely resolution
- Conduct ad-hoc analysis, and support related projects as needed
You'll Need:
- Bachelor's degree or equivalent experience, advanced degree or MBA preferred
- 10+ years of experience with 5+ years experience as a Sr. Sales/Revenue Operations in an Enterprise Software/SaaS company
- Proven ability to support teams across time zones and to help scale the business
- Previously designed and implemented sales processes and infrastructure while leveraging data to drive influence and strategy
- Proficiency in Salesforce.com with expertise in leading Salesforce improvement efforts, and other sales tools such as LinkedIn Sales navigator.
- Experience with Data Warehouse technologies, Business Intelligence (BI) applications
and reporting - Fluency in other systems and sales tools, including CPQs, Prospecting and data tools (Salesloft, ZoomInfo, LinkedIn Sales Navigator), Sales Intelligence tools (Clari and Gong),
and other tools that drive Sales/CS productivity (Docusign, etc.) - Experience in creating and managing advanced models and scenario analysis in MS excel
- Proficient in advanced functions of MS suite and G Suite.
- Excel including the Excel advanced functions (e.g. pivots, lookups and macros)