Senior Technical Writer
Netomi in Toronto , Canada
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
We are looking for a Technical Writer to produce high-quality customer facing content that contributes to the overall success of our products. You will work collaboratively with product managers, developers, quality engineers and usability experts to create content that is easy to understand and promotes product adoption.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
- Work with product, engineering, sales and customer success teams to obtain an in-depth understanding of the product and the documentation requirements
- Execute delivery of documentation needed for product releases (product copy, release notes, product guides)
- Recommend and implement best practices for cohesive documentation across all mediums - in-product help, online support, printable product documentation
- Write easy-to-understand user interface text, release notes, online help, developer guides, implementation guides, product documentation, and API documentation suitable for its intended audience with the focus of helping them quickly and easily accomplish their goals when using Netomi
- Create tutorials to help our customers easily understand the product capabilities and boost product adoption
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
- Utilize feedback from internal teams and customers to continuously improve documentation; manage updates and revisions to all documentation
- Create and maintain the content repository and information architecture
- Lead and coach a small team of 1-2 technical writers
- 5+ years experience in software/technology related fields and 3+ years experience in technical writing for enterprise software products, preferably for B2B SaaS products
- 2+ years experience in managing/leading a team of technical writers and owning the documentation roadmap
- Experience managing customer facing documentation portals/platforms with a strong working knowledge of content authoring tools such as Adobe RoboHelp, Microsoft Office, Google docs, Confluence, Jira
- Experience writing release notes, product updates, product copy, in-product help documentation, tutorials as well as traditional online/print product documentation Experience creating developer, API, implementation and administration guides
- Strong attention to detail with an ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Experience maintaining content repository, optimizing content development to maximize reuse and minimize maintenance/duplication
- Experience with product onboarding/adoption tools such as WalkMe, Whatfix, Pendo etc is a plus
- Excellent written and verbal communication skills in English
- Familiarity with Agile/Scrum software development and publishing documents with a strict cadence that aligns with product releases