What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
As a UI and UX Designer at Aisera, you will craft product experiences for our customers, partners, and internal teams. Take ownership of the project's end-to-end process, from discovery through launch and iteration. Collaborate with a cross-functional team of product managers, engineers, and business leaders.
What You’ll Do:
- Collaborate with the product team to iteratively improve user experience across our products
- Work with engineers to create specific solutions for tactical business problems identified by Product
- Create designs from wireframing to high-fidelity
- Effectively communicate conceptual ideas, design rationale, and specifics of a user-centric design process
- Manage multiple projects, set priorities, and meet deadlines with a sense of urgency
- Participate in regular design reviews - seek out specific feedback on your designs, iterate, and incorporate different feedback
What You’ll Need:
- Bachelor's degree in Graphic Arts, Design, Communications, or related field
- 6-10 years of relevant work experience at software companies and experience working in fast-paced startups
- Expertise in User Experience and User Interface development (UI/UX)
- Deep knowledge and prior experience in user research and usability testing practices
- Experience designing for B2B SaaS products
- Ability to create solutions that consider end-to-end user flows and impacts on adjacent experiences
- Compelling portfolio of work over a wide range of creative projects
- Excellent eye for detail
- Desire to join a fast-paced company, with an opportunity for growth
Benefits of Aisera
Fun place to work
Great team
Great opportunity
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program