Social Media Manager

Ada in Remote (Canada)

$113,000 - $130,000

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.

Ada is an AI-powered Automated Resolutions Company. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide.

For more information, check us out on ada.cx, Brands Talk podcast series , our blog , LinkedIn , Betakit , and BuiltIn .

We are seeking a highly motivated and creative Communications Manager with a focus on social media and experience in B2B technology to join our marketing team. The Communications Manager will be responsible for developing and executing effective communication strategies with a strong emphasis on social media and working with influencers. They will work with our public relations agency on media relations efforts, create compelling social media content, and build relationships with key influencers within the customer experience industry.

About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

The expected salary range for this position is $113,000 to $130,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
    • Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
    • 5 years of experience in a communications or marketing role, with a strong focus on social media. Experience working in the customer experience industry is a plus.
    • Excellent written and verbal communication skills, including strong writing skills for social media, press releases, and other promotional materials.
    • Strong organizational and project management skills, with the ability to handle multiple projects simultaneously.
    • Proficient in social media platforms and tools, such as Twitter, LinkedIn, Sprout Social, etc.
    • Strong analytical skills, with the ability to measure the impact of social media campaigns and make data-driven decisions.
    • Experience in developing and maintaining relationships with key stakeholders, media contacts, and influencers.
    • Develop and implement communication plans and strategies, with a strong emphasis on social media and working with influencers, to support the company's objectives and messaging within the customer experience industry.
    • Create and manage engaging social media content for various platforms, such as Twitter, LinkedIn, etc.
    • Monitor and analyze social media metrics to measure the impact of campaigns and identify opportunities for improvement.
    • Build and maintain relationships with key stakeholders within the customer experience industry, media contacts, and influencers in order to create and promote content.
    • Work with influencer partners to develop mutually beneficial campaigns and collaborations.
    • Support our public relations firm in managing media relations efforts, including working with internal stakeholders to respond to inquiries and coordinating interviews.
    • Collaborate with cross-functional teams, such as marketing, product, and executive leadership, to ensure effective and consistent messaging.
    • Draft, distribute and maximize the reach of press releases, announcements, and other promotional content.
    • Ensuring brand standards across all marketing channels.
    • Competitive salary and generous stock option plan
    • Unlimited vacation
    • Wellness account
    • Extended health coverage
    • Dental/optical/travel insurance
    • Life insurance
    • Employee and family assistance plan

    • Flexible work schedule
    • Remote-first, In-person friendly work environment with WFH budget
    • In-house social worker
    • Paid parental leave for Canadian and U.S. residents
    • Development opportunities
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