Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.
Dialpad is looking for a creative and growth-oriented Social Media Manager to own our social media strategy, content, performance, and engagement. This role will work closely with content, growth marketing, creative, demand generation, people operations, and the executive leadership team to uplevel Dialpad’s social brand.
Your role
As a Social Media Manager you are an excellent writer and compelling storyteller with demonstrated experience creating and executing data-driven social media campaigns. If you are a creator who is passionate about brand building, always looking ahead to the next social trend, energized by the opportunity to shape Dialpad’s social media strategy, and has experience working in B2B SaaS, then this is the role for you.
What you’ll do
- Own the strategy, execution, and results for all social media channels. This includes managing day-to-day operations, content development, and a social content calendar for consistent scheduling/publishing.
- Develop social media campaigns including writing creative briefs, briefing creative teams, reviewing copy and providing feedback on creative direction
- Build brand awareness, amplify thought leadership, and grow our audience through engagement and community management while maintaining a consistent voice, personality, look, and feel for the brand across all social channels.
- Drive employee advocacy across our social channels and evolve our processes and programs to further grow our employee activation on social media.
- Understand how social media impacts our entire marketing strategy plus the tactics needed to reach growth metrics.
- Measure and prove the ROI of your social media campaigns by tracking performance over time relative to company-wide goals for category creation and brand development.
- Collect, analyze, and report on engagement and growth metrics providing regular reports to leadership. You will develop actionable insights to optimize our social channels and influence business decisions and content strategy.
- Use social media marketing tools such as Bambu Social to monitor campaigns and analyze data
- Monitor Exec mentions and key audiences to ensure content remains on brand and averts crisis comms
- Keep an eye on social media trends & establish relationships with social media influencers to develop a strong network
Skills you’ll bring
- 4+ years of social media management experience, with an emphasis on owning content and messaging across social channels and implementing success metrics
- Bachelor’s degree in communications, marketing, journalism, or related field
- Proven track record of growing social engagement
- Excellent writing/editing and verbal communication skills; comfortable translating complex concepts into compelling copy (be prepared to share writing samples)
- Strong and proven background in creative content development and design (images, campaigns, video, etc.) and ability to tailor for specific channels
- Data-driven approach and proficiency in social metrics
- Comfortable working in a fast-paced environment with a positive attitude
- Highly collaborative with experience building and evangelizing social media practices for internal stakeholders
- Self-motivated, passionate, hands-on social media native who leans into opportunities
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.