What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team:
We are a small but passionate team of 150+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
What You'll Do:
- As a Software Development Engineer, you will be part of the core platform engineering team and work with other team members, engineering management and product management to plan, develop and deliver on time various features and functionality for the platform.
- Work with teammates, leadership and product management to design and deliver the data platform and connector features as per roadmap.
- Deliver testable, modular, highly scalable and reusable code, test cases and documentation on time.
- Working in an agile development environment.
What You'll Need:
- Preferred Bachelor's degree in software engineering or computer science
- Experience working as Java software engineer for 3+ years, has solid Java knowledge
- Experience with software design and testing driven development concept
- Experience with SQL with DB and JPA/Hibernate(e.g.), unit test framework & JSON/XML
- Preferred Experience with REST/gRPC /Git/Jenkins/Kubects
- Good communication & collaboration skills