Sr. Customer Success Associate
Akasa.Com in Remote - United States
$80,000 - $115,000
About AKASA
Our mission is to enable human health.
AKASA is the leading developer of AI for healthcare operations. Founded in 2019, AKASA has raised $85M in funding and has grown to more than 200 employees.
Our founding team includes Silicon Valley leaders who have founded or been founding team members of multiple companies with successful exits. Our investors include Andreessen Horowitz, BOND, and Costanoa Ventures, among others. Recognized in 2021 among Top 150 “Most Innovative Digital Health Startups” by CB Insights, Top 75 “Best Places to Work” by Modern Healthcare, Certified as a “Great Place to Work” two years in a row, and ranked #34 of Top 100 Healthcare Companies in 2021 by The Healthcare Technology Report. Learn more at www.AKASA.com .
We are building the future of healthcare with AI. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
Join us.
About the Role
We are looking for a full-time Senior Customer Success Associate to join our team to support the team in ensuring high customer satisfaction.
AKASA is based in South San Francisco. As a company, we embraced remote work before COVID-19. We consider ourselves experts in working collaboratively wherever our team members happen to reside within the US.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
- Develop an understanding of our client’s needs and how our product solves for those needs. Over time, become fluent in client history, business outcomes, and future goals
- Play a critical role in supporting client requests and helping turn repeat questions into product insights and learning resources
- Responsible for developing and maintaining successful relationship with clients
- Regularly report client performance to key internal and external stakeholders
- Escalate service issues with the appropriate team member as needed
- Develop relationships with AKASA Strategic Growth, Customer Engagements, Marketing, and Product teams and help coordinate necessary internal meetings
- Become an expert in AKASA offering, positioning, and competition
- Deliver the full value of AKASA products and services to our customers to ensure return on investment is realized
- Bachelor’s degree
- 5+ year client-facing experience in sales, customer success, account management, professional services, management consulting or in operations for a health system
- 2+ years healthcare and/or healthcare revenue cycle experience
- Strong in-person, phone, and written communication skills
- Adaptable, professional, and motivated with a strong work ethic
- Metrics & data driven
- High level of integrity, empathy, professionalism, and sense of urgency
- Some experience or knowledge in B2B SaaS
- Interest in making a big impact and grow your career in a high growth startup
- Interested in solving the most challenging issues facing the current healthcare industry
- Strong client management discipline to proactively identify and resolve any risks, delays or issues
- Thrive in working collaboratively and cross-functionally, particularly with Marketing, Strategic Growth, and Customer Engagements
- Tools/Applications: MS PowerPoint/Google Slides, Tableau, MS Excel/Google Sheets
- Ability to travel domestically up to 25%
- Unlimited paid time off (PTO)
- Expansive coverage for health, dental, and vision
- Employer contribution to Health Savings Accounts (HSA)
- Generous parent leave policy
- Full employee coverage for life insurance
- Company-paid holidays
- 401(K) plan
- The anticipated salary range for this role is $80,000 - $115,000 + Equity. Variable may vary based on location, experience, and qualifications.