Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on an Implementations Manager.
The Implementations Manager role will have the critical responsibility of guiding our clients through the implementation of our solution from the point of contract signed to go-live. This role will work closely with our Clinical Programs, Product, Integrations, and Engineering teams. Ideal candidates will be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare - looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.
Primary Responsibilities:
- Manage customer implementations and clinician onboarding - includes project timeline development and management, scoping, workflow design, technical build and testing, training, and deployment
- Develop strong, lasting customer relationships
- Report on customer implementation status and proactively escalate risks
- Contribute to and own process & documentation improvement initiatives
- Work with our Product team to translate customer concerns, issues, and requests into actionable product roadmap items
Qualifications (Required):
- Minimum 3 years experience in implementations or customer success
- Strong analytical skills to establish metrics for success
- Highly organized - you enjoy checklists, GANTT charts, and planning
- Exceptional communicator - you love speaking with external customers
- Bachelor’s degree
Qualifications (Bonus):
- Prior experience working at a healthcare technology company
- Prior experience at a startup company (<200 people)
- Prior experience working with APIs
What You Get:
- An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
- Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
- Work alongside world-class clinical, operational, and technical teams to build and scale Memora
- Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
- Improve the way care is delivered for hundreds of thousands of patients
- Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
- Ownership over your success and the ability to significantly impact the growth of our company
- Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, PTO, Macbook, and a 401(k) plan
About Memora Health:
Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across diverse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.
Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.