Support Analyst II (Contractor - 2nd shift)

Freenome in South San Francisco, CA

Why join Freenome?

Freenome is a high-growth biotech company on a mission since 2014 to create tools that empower everyone to prevent, detect, and treat their disease.

To achieve this mission, Freenome is developing next-generation blood tests to detect cancer in its earliest, most treatable stages using our multiomics platform and machine learning techniques. Our first blood test will detect early-stage colorectal cancer and advanced adenomas.

To fight the war on cancer, Freenome has raised more than $1.1B from leading investors including a16z, GV (formerly Google Ventures), T. Rowe Price, BainCapital, Perceptive Advisors, RA Capital Management, Roche, Kaiser Permanente Ventures, and the American Cancer Society’s BrightEdge Ventures.

Are you ready for the fight? A ‘Freenomer’ is a mission-driven employee who is fueled by the opportunity to make a positive impact on patients' lives, who thrive in a culture of respect and cross collaboration, and whose work makes a significant impact on the company and their career. Freenomers are determined, patient-centric, and outcomes-driven. We build teams around divergent expertise, allowing us to solve problems and ascertain opportunities in unique ways. We are dedicated to advancing healthcare, one breakthrough at a time.

About this opportunity:

Join our growing team and play a key role in supporting and organizing the culture of efficiency within the clinical laboratory. We are looking for a motivated, Product Analyst to help the team deliver our ground-breaking Laboratory Information System platform and support Clinical Laboratory operations. You will support end users as they use the system and build out an efficient foundational support system and documentation, including  Automation, IT and LIMS.

What you’ll do:

  • Work as the tier one support for the laboratory informatics system as the Clinical Laboratory processes samples.  Resolve bugs and errors as they arise during sample processing and improve the support tracking process.
  • Support swing shift Laboratory operations, working hours will be from 230pm-11pm Monday through Friday with a rotating on-call schedule for weekend support.
  • Update system and user workflows for laboratory procedures that interact with informatics systems to further improve lab practices.
  • Support IT and Automation teams as tier one support.

Must haves:

  • Undergraduate degree in the life sciences,  information technology, computer science, or closely related field
  • Experience working with LIMS systems with a high-level understanding of clinical laboratory workflows
  • Experience working in a regulated environment: CLIA, ISO, FDA with an understanding of related requirements

Nice to haves:

  • Experience in Agile and or Scrum development, prior use of JIRA or related technologies.
  • Experience working in a support role for a production environment.

Additional information:

Contractors may be hired through a third-party provider and will be considered contingent workers. We invite you to check out our career page @ https://careers.freenome.com/ for additional company information.

Freenome is proud to be an equal opportunity employer and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.

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