Technical Account Manager - Contract

Your Mission Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely and are continually deriving business value from it. The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. The Americas Region TAM team is fully remote based across the United States, Canada and Latin America. What you'll do at UiPath Take ownership of your customers' technical success with the UiPath platform Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents The position may require limited after hours or weekend work What you'll bring to the team A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands-on experience in digital technologies Prior experience in technical support or technical consulting is a plus Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is required Computer Science degree (or equivalent) Willingness to travel approximately 25% #LI-LC1 Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable accommodation to complete the process, please contact us @ talentacquisition@uipath.com and let us know how we may assist you. 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Take ownership of your customers' technical success with the UiPath platform Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents The position may require limited after hours or weekend work A minimum of 7 years' professional experience in technical customer-facing roles Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples Previous experience with UiPath or other relevant vendor products is highly desired SaaS and Cloud technical background with hands-on experience in digital technologies Prior experience in technical support or technical consulting is a plus Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security Strong analytical and problem-solving skills Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption Diplomacy, tact, and poise under pressure when working with customers and partners Excellent verbal and written communication skills - English fluency is required Computer Science degree (or equivalent) Willingness to travel approximately 25% #LI-LC1