Technical Account Manager

Tecton in San Francisco, CA

At Tecton, we are on a mission to bring world-class Machine Learning to every product and customer experience. Tecton’s founders developed the first Feature Platform when they created Uber’s Michelangelo ML platform. In pursuit of bringing ML to every production application, we have since brought the leading commercial feature store to market and built the most popular open-source feature platform.

We are funded by Sequoia Capital and Andreessen Horowitz and have a fast-growing team that works out of SF, NYC, and remotely. Our team has extensive years of experience building and operating business-critical machine learning systems at leading tech companies like Uber, Google, Facebook, Airbnb, Twitter, and Quora, and we’re now bringing those same capabilities to every organization in the world.

Tecton’s Feature Platform is being implemented and used by both large brands and cutting edge start-ups. The purpose of this role is to ensure that our most important customers are ultimately getting business value through Tecton’s democratization of Machine Learning.  If you are experienced in ML or data engineering and passionate about the success of your customers, this is an excellent opportunity.
Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, national original, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.  If you would like to request any accommodations from application through to interview, please contact us at recruitingteam@tecton.ai
    • Lead assigned accounts to their desired outcomes with Tecton
    • Project manage setup and implementation
    • Lead customers meetings and calls
    • Understand and prioritize bugs and feature requests based on customer needs
    • Learn Tecton and provide a basic level of training and best practices
    • Become a trusted advisor to assigned accounts
    • Engage with gravitas to ICs, Managers, and Leaders on the customer's side
    • Customer Centric - Thinks about customer needs every day. What is going to help them grow, and what could prevent them from growing with Tecton. Can articulate each account’s use cases and value derived because that’s all they think about.
    • Accountable - Takes responsibility for the success of every assigned account. Learns from contraction and churn as well as renewals expansion to do their job better and better.
    • Results driven -  While managing the individual tasks needed by each account, also has an eye towards meeting the overarching goals for time to production, customer value realization, and Net Expansion.
    • Technical Aptitude - Ability and willingness to provide direct help and basic training to customers utilizing existing data engineering skillset.
    • Strong communicator - Can speak with authority to both internal Support, Engineering, and Product Management as well external Engineers, Managers, and Executives.  Understand what preparation is needed and always makes the customer’s needs understandable and Tecton to be perceived as professional.
    • Instills Trust - Internal stakeholders believe in the description and prioritization of customer needs and those customers trust that this role is their advocate internally and provides them with accurate and all needed information.
    • 2+ years experience working with Strategic/Enterprise accounts for a series A or B software start-up or similar growth-stage company.
    • 4+ years of experience as a Technical Account Manager or similar customer-facing role.
    • Knowledgeable of data engineering:  3+ years of recent technical experience with data warehouses (Snowflake, Redshift, BigQuery, etc.), data lakehouses (Databricks, EMR), batch processing (Hadoop, Spark), or stream processing (Kinesis, Kafka, Flink, etc).
    • Basic understanding of Machine Learning.
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