Technical Account Manager

Your Mission Our Technical Account Management team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely, and are continually driving business value from UiPath. The Technical Account Managers are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. In this particular role you will be a close partner for our customers in terms installation and upgrade support, platform migration, and other deployment assistance What you'll do at UiPath The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively: as a technical advisor, assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight Assist in technical support for customers to support pre-sales and post-sales processes Address all product-related queries on time Hold educational and informational training sessions to enable our clients to use UiPath products effectively Provide developers with customers’ feedback and contribute to identification and creation of new features or products Perform initial or secondary investigations and respond to online and phone support requests Deliver periodic reviews with customers (e.g. Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements Collaborate cross-departmentally within UiPath to establish and communicate best practices Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio Ensure the quality of your team's service delivery, operations, and relationship management Provide mentoring, career development, and performance management to guide the continuous improvement of your team What you'll bring to the team A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit Two to five years of progressive professional experience working within IT Infrastructure Field is needed Knowledge of network protocols, network administration and network security is needed Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering Fluency in written and spoken English is mandatory and fluency in any other European Language is considered a plus Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Diplomacy, tact, and poise under pressure when working through customer issues. Flexibility to work over nonbusiness hours based on a prescheduled agend Considered a nice to have: Kubernetes knowledge and/or experience/ Experience in writing Python, bash, and/or PowerShell scripts #LI-RE1 Legal Disclosure At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. UiPath is committed to working with and providing reasonable accommodation to individuals with disabilities. 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The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively: as a technical advisor, assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight Assist in technical support for customers to support pre-sales and post-sales processes Address all product-related queries on time Hold educational and informational training sessions to enable our clients to use UiPath products effectively Provide developers with customers’ feedback and contribute to identification and creation of new features or products Perform initial or secondary investigations and respond to online and phone support requests Deliver periodic reviews with customers (e.g. Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements Collaborate cross-departmentally within UiPath to establish and communicate best practices Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio Ensure the quality of your team's service delivery, operations, and relationship management Provide mentoring, career development, and performance management to guide the continuous improvement of your team A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit Two to five years of progressive professional experience working within IT Infrastructure Field is needed Knowledge of network protocols, network administration and network security is needed Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering Fluency in written and spoken English is mandatory and fluency in any other European Language is considered a plus Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Diplomacy, tact, and poise under pressure when working through customer issues. Flexibility to work over nonbusiness hours based on a prescheduled agend Considered a nice to have: Kubernetes knowledge and/or experience/ Experience in writing Python, bash, and/or PowerShell scripts #LI-RE1