What We Do: AI Service Management (AISM):
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team:
We are a small but passionate team of 150+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
What You'll Do:
- As a senior level engineer and technical lead, you will drive technical delivery from end to end
- Be a key technical contributor and leader to projects that implement high available, secure, extensible distributed system and components
- Communicate with product management team, customer success team to understand product and customer requirements, work with other team if there is a dependency
- Lead the system design, hands on core component implementation
- Triage, debug production issue and provide workaround / hot patch
- Review design and code from other team members
What You'll Need:
- Preferred Bachelor's degree in software engineering or computer science
- Experience working as Java software engineer for 10+ years, has solid Java knowledge
- Hands on Java/Python coding experience
- Experience with software/system design and testing driven development concept
- Experience with SQL with DB and JPA/Hibernate(e.g.), unit test framework & JSON/XML
- Experience with keyword search, ElasticSearch, cache and information retrieval
- Experience with AWS, Azure, GCP and on-premise IT infrastructure
- Good communication & collaboration skills
About Aisera:
- Fun place to work
- Demanding job
- Great team
- Great opportunity
Aisera Benefits
- Medical, dental, and vision benefits
- Holidays and flexible PTO
- Paid family leave
- 401(k) plan
- Stock Options
- Employment Assistance Program