Technical Writer

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

Comprehensive and compelling product documentation is critical to ASAPP’s ability to scale. As a Technical Writer for ASAPP’s customer-facing documentation, you will be creating and evolving our documentation offering. You will partner closely with engineers, product managers, and customer teams at ASAPP to create clear and informative content that helps business and technical audiences understand and use our evolving product offering.

Beyond a talent for synthesizing complex ideas into concise writing, we’re in search of someone that can build relationships with our internal product leads. As their partner, you are comfortable in the thick of technical material, you quickly recognize and resolve information gaps, and you know how to create momentum when they’re in the weeds. All of this, while being an advocate for our customer audience who is counting on the quality and timeliness of our content to make their project a success.

In return, we offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale.

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-Hybrid #LI-PR1