🚀 Whatnot
Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here .
Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.
Did we mention we’re growing? In January 2021, Whatnot had 10 ambitious employees. We started 2023 with 350+ employees and are continuing to grow. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.
📈 Opportunity Size
The e-commerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $300B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!
💻 Role
The Trust & Safety team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Safety Agent you will work as the front-line support, assisting customers with highly escalated & emergency issues related to the Whatnot platform. After 3-6 months, there will be an opportunity to be evaluated for a full-time employee position if performance is strong.
- Provide inbound email and chat-based customer service for users in crisis.
- De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety.
- Thoughtfully investigate Trust & Safety cases with medium complexity and high sensitivity while maintaining customer satisfaction.
- Work with other departments to research and resolve open questions.
- Efficiently work through a backlog of open issues and monitor performance of key operations.
- Represent the company with integrity and professionalism.
- Review key metrics and utilize data to make informed decisions.
👋 You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:
- 4 year degree is a plus. 1 - 5 years of experience in customer service, user experience or fulfillment.
- Positive Customer first attitude.
- Proactive problem-solver and process-improver.
- Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Knowledge of Collectibles is a plus.
- Desire to enhance your career.
🎁 Compensation
- 3-6 month contracted role with potential to convert to a full-time employee.
- Competitive hourly wage
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.